Are There Disadvantages in Using the VoIP system?

A lot of businesses and homes have long switched over to using a cloud VoIP system, primarily because of the rich features it has on only low operating costs. As a matter of fact, VoIP can help customers save around 60 percent of what they usually pay their standard telephone bill over the Public Switched Telephone Network or PSTN.

Adapting a VoIP system or a hosted pabx is also practical, in a sense that it allows you to add in a few additional features without having to pay an additional cost. Features upon which users can customize their systems include call forwarding, call transfers, call waiting, and voice mail. Usually, PSTN providers charge the users an extra fee for adding these same features.

However, despite the many advantages of VoIP, it is encouraged to take into account several disadvantages before making the switch to this internet-based system to cater your communication needs. The disadvantages attached to the system must be thoroughly considered to enable you in deciding if it outweighs the advantages or if it’s the other way around.

Some of the most common drawbacks of a cloud voip Singapore IP PBX phone system include bandwidth dependency, power dependency, poor voice quality, unable to make emergency calls, and a compromised security. These factors may or may not affect your decision at all, but it is better that you know where things can turn a different direction or if there are any restrictions attached in using the system so you can have a better communication experience.

Bandwidth Dependency

A VoIP phone system or a hosted pabx is heavily reliant on the internet. While it works over a dial-up connection, it is deemed too slow to cater to your VoIP communication needs hence bandwidth is often the term used in instances related to VoIP Singapore. For one, you are most likely required to have a broadband internet connection should you intend to avail the services of voip in SIngapore your bandwidth must then be enough to address your telephone and communication needs.

VoIP service users, like those who use an IP PBX telephone system, often experience a loss of VoIP phone line services when their connection goes down. It can be likened to a mathematical formula, then, if there is no internet connection then there’s also no phone lines. This can be bothersome at home, or even disastrous for your business needs.

Power Dependency

While PSTN services continue to work fine even when the power is out, using a VoIP service requires a backup system to continue forwarding and receiving calls. Generally, you can’t put to use your VoIP phone system in the event of black outs and brown outs especially when there are major thunderstorms happening near the area. Having a pbx phone system, for instance, needs a broadband connection to be fed through the same power lines other devices use as well.

A number of companies in Singapore opt to purchase a generator and other forms of backup battery systems to keep their VoIP phone lines working despite the event of a power outage. While this is no issue for businesses, homes and other residential customers may find these backup alternatives costly. Another backup solution to VoIP Singapore is the use of mobile phones, so long as they are properly charged and there is a reliable service provided at the location.

Poor Voice Quality

In the past years, the voice quality in VoIP services has improved tremendously. If your business hosts an IP PBX telephone system which is powered by VoIP, you might experience fewer issues and troubles now that high-speed internet connection becomes the norm. There is still a possibility of frequent voice quality problems though, such as delays, garbling, and dropped calls. Issues become more prominent if the VoIP system runs on a low bandwidth, or competes with other applications for resources especially if you are using a personal computer.

An increased internet bandwidth can help solve the issue more often than not. However, if you continuously experience issues and problems — it is better to consult with your VoIP service provider in Singapore to help pinpoint and fix the problem.

Unable to Make Emergency Calls

Hosted VoIP system providers are not required to offer emergency 911 calls, hence customers are not guaranteed that emergency service. Even if they are, the automatic location service is likely disabled, which is in contrast with your PSTN emergency services which can always trace any call to its location. Many businesses are putting in effort to compromise for emergency calls should an unlikely event is set to happen. But, the issue remains as one of the constraints against VoIP.

Singapore Regulations now urge VoIP service providers to resolve emergency service problems and concerns, however there are still issues existing every now and then. Before making the switch, then, it is imperative to discuss any difference from PSTN especially with regards to emergency services with your provider so you’ll gain knowledge on what issues may arise in the long run.

Compromised Security

Since VoIP is an internet-based technology, it poses a number of security problems that a PSTN telephone line doesn’t have. Common security challenges for a VoIP phone service includes phishing attacks, spam, call tampering, viruses and malware, as well as identity theft. If your business has a PBX phone system, which is powered by VoIP, chances are your service provider is taking steps to ensure the network is secure.

Regardless, businesses may still want to make additional security measures to limit service disruption caused by these security breaches.

VoIP indisputably has a lot of advantages to your home and business communication needs. However, the system also poses risks and drawbacks which you may experience in the long run. Before you make the switch from your traditional phone lines to VoIP Singapore, figure out if the advantages outweigh the disadvantages first. This is important to figure out if a VoIP system is the right fit for your telephone needs.